Patient Journey
Patients arrive ready. Leave satisfied. Pay without friction.
From the moment a patient is referred to the moment their balance is cleared, TDOS manages communication, documentation, payments, and follow-up automatically.
Key capabilities
The Problem
Patients show up unprepared. Confirmations require phone calls. Post-treatment follow-up falls through the cracks. Outstanding balances age for weeks because nobody sent a payment link. Your front desk spends more time on logistics than on the people standing in front of them.
TDOS automates every touchpoint. InfoGrabber handles intake before patients arrive. COMMS+ sends confirmations, check-ins, and review requests without manual triggers. Integrated payments and Text-to-Pay links clear balances the same day.
Your team focuses on patients. TDOS handles the rest.
Features & Capabilities
Less phone tag. More patient care.
InfoGrabber
Patients complete registration at home.
InfoGrabber sends patients a secure link to complete their medical history, pain history, and consent forms before they arrive. Data flows directly into TDO. No re-entry, no paper, no waiting room clipboard.
Appointment Confirmations
No-shows drop when reminders are automatic.
COMMS+ sends customizable SMS appointment reminders, confirmation requests, and payment links on your schedule. Patient responses sync directly to the appointment record. Your team sees confirmations in real time.
Post-Treatment Check-ins
Follow up without following up.
Automated post-treatment messages check in on patients 24 to 48 hours after their appointment. Responses log to the patient record. Concerns surface to your team immediately.
Google Review Requests
More five-star reviews, automatically.
COMMS+ sends review requests to patients following treatment. Timing is configurable. Patients who had a good experience are guided to Google or Yelp. Reputation management runs on autopilot.
Patient Portal
Patients access their records and pay online.
The patient portal gives patients secure access to their case information, images, correspondence, account balance, and the ability to make payments directly. Referring doctors get their own login to check case status and access images.
Two-Way Messaging
Texts sync to the patient record automatically.
Two-way SMS communication through COMMS+ keeps every conversation connected to the patient's chart. Your team sees the full message history without switching applications.
Integrated Credit Card Processing
Payments are part of the journey, not a separate step.
Patients can pay at check-in, after treatment, or via a Text-to-Pay link sent through COMMS+. All payments process through TDO's integrated system and post directly to the patient ledger. No separate terminal. No manual reconciliation.
Payment Plans
Reduce friction in the financial conversation.
Patients can set up payment plans directly through TDO Payments. Scheduled payments process automatically on the agreed-upon dates, improving collections and reducing outstanding balances without awkward follow-up calls.
See the patient journey in action.
No commitment. No generic sales pitch. Just a focused conversation about your practice.