Switching to TDOS
Switching software is a big decision. Here's exactly what it involves.
No surprises. No minimizing. Just an honest, step-by-step guide to what switching to TDOS looks like - from first conversation to first patient on the new system.
Typical Timeline
Contract signed. Data import begins. TDO University access granted.
Data import complete. Staff training begins by role.
Go-live on TDOS. Support team on-call for first two weeks.
Practice running on TDOS. Ongoing TDO University access for new staff.
We Hear This a Lot
The concerns practices have before switching. And what's actually true.
We've been on our current software for 15 years. Our staff knows every corner of it. Switching means retraining everyone from scratch.
TDO University provides role-specific training - separate tracks for doctors, front desk, and office managers. Most staff are proficient within two weeks. Practices that trained on TDO in residency are often productive on day one.
What happens to our existing patient data? 15 years of records can't just disappear.
TDO's data import team handles the import of key patient data, demographics, and essential records from your current system. The process is managed, tested, and verified before go-live. Your data does not disappear. It comes with you.
What if something goes wrong on day one? We can't have the practice go dark while we figure out the software.
TDO's support team is on-call for your first two weeks on the system - not just available, actively monitoring. Go-live is scheduled deliberately, not rushed. And TDO University training happens before go-live, not after.
The Switching Process
What switching to TDOS actually looks like.
Four phases. A dedicated team at each one. A go-live date you can plan around.
We get to know your practice.
Before any contract is signed, we have a detailed conversation about your current software, your team size, your locations, your imaging equipment, and your timeline. The goal is to make sure TDOS is the right fit, and to identify anything that needs special attention during the data import process.
Your data comes with you.
TDO's data import team handles the import of key patient data, demographics, and essential records from your current system. The imported data is tested and verified before any training begins. You review the imported data and sign off before go-live.
Your team trained before go-live. Not after.
TDO University provides structured, role-specific training for every member of your team - before the practice goes live on the new system. Doctors, front desk, and office managers each have their own training track. Training happens on-demand through TDO University plus live sessions with our implementation team.
Go-live with a team behind you.
When your practice goes live on TDOS, TDO's support team is actively available - not just reachable. The first two weeks on the system are treated as a monitored transition, not standard support. Issues are addressed immediately. Your team has direct access to people who know the software.
Your Data
Your patient records do not start over. They come with you.
What transfers
What our team handles
Data import scope varies by current system and data volume. Our team will assess your specific situation during the pre-contract conversation and provide a clear picture of what will and will not transfer before you sign anything.
TDO University
Training that doesn't end at go-live.
TDO University provides structured, role-specific training that your team can access before, during, and after go-live - permanently. New staff joining your practice next year can train on the same platform. There's no expiration date on your access.
Free Download
The TDOS Readiness Checklist.
A practical checklist for practices considering a switch to TDOS - covering data assessment, team readiness, equipment compatibility, and go-live preparation. Takes 20 minutes to complete. Tells you exactly where you stand.
No email required. Download immediately.
Ready When You Are
The first step is just a conversation.
Tell us about your current setup. We'll tell you exactly what switching to TDOS would involve for your practice - no pressure, no pitch.
Built by an endodontist. Trusted by the specialty. The person you talk to will know your software category inside out.