Our Values

MENTORING

Excellence is a journey all clinicians have to take. We believe in giving back to our specialty by sharing our knowledge and expertise with young clinicians.

INNOVATION

SERVICE

As clinicians or as people, we are only as good as our word. We accept responsibility to always follow through on what we promise to the best of our ability.

Our Culture

At TDO our goal is not to be good, it’s to be extraordinary.  Extraordinary performance comes from extraordinary people.  The foundation for extraordinary people is an extraordinary culture.

The 23 fundamentals that follow describe the behaviors that define our unique culture.  They are what set us apart and what makes us leaders in our field.

1. DO THE RIGHT THING, ALWAYS
   Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, even when no one is looking.  Always tell the truth.  If you make a mistake, own up to it, apologize, and make it right.
2. MAKE QUALITY PERSONAL
   Take pride in the quality of everything you touch and everything you do.  Always ask yourself, ‘Is this my best work?” Everything you touch has your signature.
3. DELIVER LEGENDARY CUSTOMER SERVICE
   Do the little things, as well as the big things, that blows people away.  Create extraordinary experiences they will tell others about.
4. CREATE A TONE OF FRIENDLINESS AND WARMTH
   Every conversation, phone call, e-mail and even voicemail sets a tone and creates a feeling.  Pay attention to every interaction and be sure you are setting a tone of friendliness, warmth and helpfulness.
5. BE A FANATIC ABOUT RESPONSE TIME
   People expect us to respond to them quickly.  This includes simply acknowledging that we got the question and we are working on it, as well as keeping those involved updated on the status of the outstanding issue.  Rapid response is one of the easiest and best ways for customer satisfaction.
6. CHECK THE EGO AT THE DOOR
   It’s not about you.  Don’t let your ego or personal agenda get in the way of doing what’s best for the team.  Worrying about who gets credit or taking things personally is counterproductive.  Make sure every decision is based solely on advancing company goals.
7. HONOR COMMITMENTS
   There’s no better way to earn people’s trust then to be true to your word.  Do what you say you’re going to do, when you say you’re going to do it.  This includes being on time for all phone calls, appointments, meetings, and promises.  Allow extra time for surprises and delays, and don’t let these become excuses.
8. PRACTICE BLAMELESS PROBLEM-SOLVING
   Apply your creativity, spirit, and enthusiasm to developing solutions, rather than pointing fingers and dwelling on problems.  Identify lessons learned and use those lessons to improve our processes so we don’t make the same mistake again.  Get smarter with every mistake.  Learn from every experience.
9. FIND A WAY
   Take personal responsibility for making things happen – somehow, someway.  Respond to every situation by looking for how we CAN do it, rather than explaining how it can’t be done.  Be resourceful and show initiative.
10. GET CLEAR ON EXPECTATIONS
    Create clarity and avoid misunderstandings by discussing expectations upfront.  Establish mutually understood objectives and deadlines for all projects, issues, and commitments.
11. SPEAK STRAIGHT
    Speak honestly in a way that moves the action forward.  Make clear and direct requests.  Say what you mean, and be willing to ask questions, share ideas, and raise issues that may cause conflict when it’s necessary for team success.  Address issues directly with those who are involved or affected.
12. COMMUNICATE TO BE UNDERSTOOD
    Know your audience.  Write and speak in a way that they can understand.  Avoid using internal lingo and industry jargon.  Use the simplest possible explanations.
13. GO THE EXTRA MILE
    Be willing to do whatever it takes to accomplish the job…plus a bit more.  Take the next step to solve the problem.  Even if it takes doing something that’s not in your job description, it’s the extra mile that separates the average person from the superstar.  Be a superstar.
14. SHARE INFORMATION
    Learn to ask yourself, “Who else needs to know this?” Information is one of our greatest assets.  Find it, share it, and use it.
15. CELEBRATE SUCCESS
    Catching people doing things right is more effective than catching them doing things wrong.  Regularly extend meaningful acknowledgment and appreciation – in all directions throughout our company.
16. DELIVER RESULTS
    While effort is appreciated, we reward and celebrate results.  Set high goals, use measurements to track your progress, and hold yourself accountable for achieving those results.
17. BE OBSESSIVE ABOUT ORGANIZATION
    Regardless of the quality of your work, if you can’t manage multiple issues, tasks, and promises, you won’t be a superstar.  Maintain a clean and orderly work area.  Use an effective task management system for prioritizing and tracking outstanding issues and responsibilities.
18. LOOK AHEAD AND ANTICIPATE
    Solve problems before they happen by anticipating future needs and addressing them in advance.  Preventing issues is always more effective than fixing them.
19. BE PROCESS-ORIENTATED
    World-class organizations are built on a foundation of highly effective, repeatable processes.  Look to create processes for every aspect of your work, and then turn those processes into habits to achieve consistent results.
20. BE RELENTLESS ABOUT IMPROVEMENT
    Regularly reevaluate every aspect about your job to find ways to improve.  Don’t be satisfied with the status quo.  Because we’ve always done it this way is not a reason…keep getting better.
21. PAY ATTENTION TO THE DETAILS
    From the spelling of a client’s name to the wording and grammar on a document or email…details matter.  Be a fanatic about accuracy and precision.  Double-check your work and get the details right.
22. PUT TEAM SUCCESS BEFORE YOUR OWN
    At the end of the day, success of your team and of the company is your success as well.  None of us can achieve success alone.
23. KEEP THINGS FUN
    Remember that the world has bigger problems than the daily challenges that make up our work.  Stuff happens.  Keep perspective.  Don’t take things personally or take yourself too seriously.  Laugh every day.